I took my Resmed machine (not sure the model, about a year old) on a trip.   I packed it in the suitcase.  A mistake.  When I arrived, it did not work.  When I go home, it still did not work.  No power.  

I took it back to the seller, not Resmed, a medical supply business.  They are looking at it but said, if it is not a quick fix, I must contact Resmed.  

Anyone ever deal with this problem?

What is Resmed's warranty?   My insurance is a rent to own policy, so after another month payment to the med supply business, the machine is mine.

Thanks.
Evan

Just call ResMed and ask them what to do.  They have a great customer service department.  I flooded a Respironics PAP the first day I had it (in the hospital on major pain meds) and my DME told me it wasn't covered under the warrenty.  I called Respironics and they said it was and they even called my DME and educated them.  I got a new PAP.

Vicki


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Being defeated is often a temporary condition. Giving up is what makes it permanent.
Marilyn Vos Savant

That which does not kill you makes you stronger-Friedrich Nietzsche
Friedrich must of had apnea.

Vicki is correct. The warranty states that you must return it to your provider for repair or replacement under warranty. AND, if your provider WON'T handle the return a call to Resmed settles the matter quite quickly.


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Resmed VPAP Auto. Humidaire 3i, ProBasics Zzz-Mask full face, ResScan 3.7, S8 ResLink, Embla oximeter.
Currently trialing PR SystemOne BPAP Auto w/Bi-Flex, EncorePro 2.2, ConTec CMS-50D+ oximeter