I use a Respironics BiPAP ST (New Grey Model) with Heated Humidifier. Last night the alarm went off 2x with the H20 icon flashing. The manual says that means a blockage or leak.  Checked, never found 1. Then, the alarm went off a 3rd time. This time the machine stopped blowing air & gave the error message E41. All the manual said was unplug the power then plug it back up & to call my provider if it kept on. After plugging it back in it restarted & I slept 4 more hours (till I woke up on my own) with no more alarms. I'm a nervous wreck to go back to sleep tonight, afraid it'll act up again. Does anyone know what the error message means (the user manual didn't say) I really don't want to have to call my provider again because it's not been 4-5 weeks since my other machine quit (I'd had it a little over 3 years)  & they had to replace it with the current 1. I'm afraid if I keep having issues my insurance will stop covering it.

Don't be afraid to call your DME.  Respironics has great customer service and great warrenties on their PAPs.  If your DME won't replace it, call Respironics and they will make sure the DME does.  Respironics did that for me when my DME tried to tell me a PAP problem wasn't covered under the warrenty.  Call Respironics customer service tomorrow and ask them what the error code means and exactly what their warrenty coverage is in case your DME tries to give you grief.

Vicki


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Being defeated is often a temporary condition. Giving up is what makes it permanent.
Marilyn Von Savant

That which does not kill you makes you stronger-Friedrich Nietzsche
Friedrich must of had apnea.

And, suspicious mind that I have, it would be interesting to know the total hours on this bi-level as compared to how long you've had and used it. Some of these local DME providers ........


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Some people are like Slinkies... Not really good for anything, but they still bring a smile to your face when you push them down a flight of stairs.
Resmed VPAP Auto. Humidaire 3i, Simplicity mask, ResScan 3.7, S8 ResLink, Embla oximeter.

Thanks for the advice. I'll look into calling them & check the total # of hours on the machine tonight when I hook it up.

I tried calling Respironics yesterday. They pretty much told me nothing but call my service provider. Which I did this morning after battling the machine all night again last night. Now I'm playing phone tag with them because they're trying to get out of replacing it since they already did that 23 DAYS ago for a totally different problem.

Oh, and CrohnieToo, the hours on the machine match pretty closely with what I figured up I've used it.  I figured up around 207, machine has 220.

So after the 4th phone call & talking to the supervisor I was told the error message meant there was a blockage on the outside someplace...a kinked hose, faulty humidifier, etc. She said try it tonight without the humidifier attached & see what happens then call her back tomorrow. She said they hadn't even got the insurance co. to pay for this machine yet, much less a 2nd replacement in less than a month. So I might be in a fix even if this machine straightens out. But if it doesn't? I'm most certainly up the creek.  

I don't know a whole lot about insurance, but it would seem to me that they would have to replace your machine as many times as it takes in order to get a reliable, working, non-faulty machine for your treatment.

You'd think so...